Get help with BART
The fastest way to get something fixed is usually to report it directly to BART. If that doesn't work, contact my office.
- Report a problem, complaint, or complimentBART Customer Services handles maintenance issues and feedback.
- Report a biohazard on a train or in a stationGoes straight to cleaning crews.
- Report a hot or cold train carInclude the car number if you can.
- Report a crime or suspicious activityCall 911 or BART Police at (510) 464-7000, or text (510) 200-0992.
Contact my office
If you’ve already reported an issue and haven’t heard back, or you have a question about BART policy, email me and include any report numbers you received.